Question 1

How much can I borrow from eKasi Pay Credit?

Accepted Answer

You can borrow between R500 and R4,000 with eKasi Pay Credit. The exact amount you qualify for depends on your income and the outcome of our affordability assessment. First-time borrowers may start with a smaller amount and qualify for more as they build a positive repayment history. Use the loan calculator on our homepage to see what a specific amount and term would cost before you apply.

Question 2

What is a payday loan and how does it work in South Africa?

Accepted Answer

A payday loan (short-term loan) is a small cash loan designed to bridge the gap until your next salary. With eKasi Pay Credit you borrow between R500 and R4,000 and repay it in a single debit order on your payday , typically within about 30 days. It is built for genuine short-term needs — an emergency expense or a shortfall before payday — not for long-term or recurring borrowing. As a registered credit provider (NCRCP16640), our fees are capped by the National Credit Act and disclosed in full before you accept.

Question 3

How much does a short-term loan cost?

Accepted Answer

Your loan cost is made up of four parts, all capped by the National Credit Act and shown in Rands in your personalised quote before you accept anything: Initiation fee — a once-off fee charged on the loan Monthly service fee — for administering the loan Interest — a fixed rate over the days you use the credit (returning customers in good standing may qualify for a lower rate) Credit life insurance — mandatory, capped by regulation at R4.50 per R1,000 of cover There are no hidden charges and no early-settlement penalty — repay sooner and you pay less interest. See our full loan costs & fees page for a worked example, or use the homepage calculator for your own amount.

Question 4

Who qualifies for an eKasi Pay Credit loan?

Accepted Answer

To qualify you must: Be 18 years or older with a valid South African ID Be employed with a regular, verifiable income Have an active South African bank account that receives your salary Pass an affordability (debt-to-income) assessment and a credit check In line with responsible lending under the National Credit Act, we cannot approve applicants who are under debt review , have court judgments , or are in arrears on existing credit. This protects you from taking on debt you can't afford.

Question 5

Can I get a loan if I'm blacklisted or under debt review?

Accepted Answer

We do not offer "no credit check" or "guaranteed approval" loans, and we cannot lend to applicants who are under debt review , have court judgments , or are in arrears on existing credit agreements. This is a deliberate, responsible-lending decision required by the National Credit Act — it protects you from becoming over-indebted. If you're working to repair your credit, our free financial wellness guides can help you get back on track.

Question 6

Is eKasi Pay Credit a legitimate, registered lender?

Accepted Answer

Yes. EKASI PAY CREDIT (PTY) LTD is a registered credit provider with the National Credit Regulator, registration number NCRCP16640 (company registration 2022/590090/07). Fully compliant with the National Credit Act (NCA) and POPIA All fees capped and disclosed upfront — no hidden costs Your repayment behaviour is reported to Experian South Africa , helping you build a credit record You can verify any NCR-registered credit provider at www.ncr.org.za .

Question 7

How fast can I get the money?

Accepted Answer

The online application takes only a few minutes. After you submit, we run an automated affordability and credit assessment and show you a personalised quote. Same day: for applications approved before 2 PM on business days Next business day: for approvals after 2 PM or over weekends Once you accept and your verification is complete, funds are paid by EFT directly into your bank account. Speed depends on your bank and on completing identity, income and bank-account verification — applying early in the day helps you get paid out sooner.

Question 8

Do I have to take credit life insurance?

Accepted Answer

Yes — credit life insurance is mandatory on your loan, but the cost is capped by regulation at R4.50 per R1,000 of cover . It protects you and your family by settling your outstanding balance if you die, become permanently or temporarily disabled, or are retrenched. The cover can be provided by our approved insurer (ASPIS, FSP 48407, underwritten by 1Life, FSP 24769), or you may use your own existing credit life policy. The premium is shown in your quote.

Question 9

How do I repay my loan?

Accepted Answer

Repayment is by a single automated debit order from your bank account on your due date — usually your next payday. You authorise this with a secure debit order mandate when you accept your loan, so there are no payment dates to remember. If you ever expect difficulty making a payment, contact our support team before your due date so we can discuss a suitable arrangement. You can also settle early at any time with no penalty and pay less interest.

Question 10

Can I settle my loan early and save on interest?

Accepted Answer

Yes. eKasi Pay Credit charges no early-settlement penalty . Because interest is charged only for the days you actually use the credit, settling early means you pay less. To settle early, contact our support team for an official settlement quote (outstanding capital plus interest to the settlement date), pay it via EFT or your agreed method, and you'll receive confirmation of full settlement. Early settlement is a great way to manage your finances and build a positive credit record.

Question 11

What documents do I need to apply?

Accepted Answer

eKasi Pay Credit keeps it simple. You'll typically need: South African ID (a clear, readable photo of your ID card or document) Proof of income (recent payslip or bank statement) Bank account verification — connect securely via open banking, or upload your last 3 months' statements Tips for the fastest decision: take photos in good lighting, include all pages of multi-page documents, and make sure everything is recent and readable.

Question 12

Why was my loan application declined?

Accepted Answer

Applications are assessed against responsible-lending rules to make sure you can comfortably afford to repay. Common reasons for a decline include: Affordability — your income, after existing commitments, doesn't support the repayment Being under debt review , or having judgments or accounts in arrears Incomplete or unclear documents , or failed identity verification An unstable or unverifiable income pattern What helps next time: pay existing debts on time, reduce your monthly commitments, check your credit report for errors, and make sure your documents are clear. Our free financial wellness guides can help you prepare.

Question 13

Is eKasi Pay Credit secure and safe to use?

Accepted Answer

Absolutely. eKasi Pay Credit protects your information with multiple layers of security: Encryption protects all data transmission and storage NCR-registered and compliant credit provider (NCRCP16640) POPIA-compliant handling of your personal information Secure identity verification using facial recognition Open banking for read-only, encrypted bank-statement verification Your personal and financial information is encrypted and never shared with unauthorised parties.

Question 14

What is eKasi Pay Credit and what do you do?

Accepted Answer

eKasi Pay Credit (EKASI PAY CREDIT (PTY) LTD) is a registered South African credit provider offering fast, fully online short-term loans of R500 to R4,000 for employed South Africans. 100% digital — apply anytime, anywhere, in minutes Transparent, NCA-capped pricing — no hidden fees Responsible lending that protects you from over-indebtedness Free financial wellness education to help you manage money better We're NCR registered ( NCRCP16640 ) and committed to fair, responsible credit.

Question 15

What is the NCR and why does it matter?

Accepted Answer

The National Credit Regulator (NCR) regulates South Africa's credit industry and protects consumers. It ensures fair, responsible lending and gives you recourse if something goes wrong. eKasi Pay Credit is registered with the NCR under NCRCP16640 and operates under the National Credit Act. This means your rights as a borrower are protected by law, our fees are capped, and you can escalate an unresolved complaint to the NCR at www.ncr.org.za .

Question 16

What should I do if I miss a payment?

Accepted Answer

If you think you might miss a payment, contact us before your due date — early communication gives us the best chance to help and may prevent extra charges or a credit bureau listing. We'll discuss a suitable arrangement based on your circumstances. Please note that missed payments may incur charges in line with the National Credit Act, and ongoing default is reported to Experian South Africa , which can affect your credit record. Repaying as agreed keeps your record healthy.

Question 17

How do you verify my bank statements securely?

Accepted Answer

We use a secure open banking connection to verify your financial information quickly and safely: Read-only access — we can view, never move or change anything Encrypted, temporary connection that expires after verification No credential storage — your banking password is never saved This lets us assess your income and affordability accurately so we can give you a fast, fair decision. You can also upload your last 3 months' bank statements instead.

Question 18

Why do I need a camera for my loan application?

Accepted Answer

A camera is required for secure identity verification , which protects you and eKasi Pay Credit from fraud. We compare a live selfie with your ID photo to confirm it's really you. This automated check is faster than manual verification and helps us give instant decisions. Your photos are encrypted, used only for verification, and never shared with third parties.

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