What to Expect During the Collections Process

When your account is handed to collections, expect four stages: initial contact to confirm the debt, a discussion of your repayment options, ongoing communication if you agree to a plan, and escalation to legal proceedings if you don't respond. Engaging early gives you the best outcome and avoids extra costs.

What to Expect During the Collections Process

When your account is handed over to collections, here is what typically happens:

The process

1. Initial contact — The agency contacts you via email or phone, confirms the outstanding amount and your identity
2. Repayment discussion — You may pay in full, make a lump sum settlement, or agree to a repayment arrangement
3. Ongoing communication — If you agree to a plan, the agency sends reminders and tracks your payments
4. Escalation — If you do not respond or fail to make arrangements, the matter may be escalated to legal proceedings including a court summons

Timeline at eKasi Pay Credit

• After your loan is overdue beyond the tolerance period, a default notice is sent
• You have 10 business days to respond
• If no resolution is reached, the loan may be listed on the credit bureau and handed to collections
• The agency will attempt recovery before considering legal action

The best outcome for everyone is an early resolution. Please respond to communications promptly.

Know your rights when a loan is handed over to collections, and see How to Request a Payment Plan.