How to Contact Us and Get Help

Need help with your eKasi Pay Credit account? Email our support team at help@ekasipaycredit.awsapps.com for payment plan requests, account queries, document submissions and general enquiries — we aim to respond within 1–2 business days. You can also log in to your account dashboard to view your balance, statements, payment reference and helpful articles.

At eKasi Pay Credit, we are here to help. Whether you have a question about your loan, need to request a payment plan, or want to update your details, here is how to reach us.

Email support

Email us at help@ekasipaycredit.awsapps.com for payment plan requests, account queries, document submissions and general enquiries. We aim to respond within 1–2 business days.

When emailing, please include:

• Your full name
• Your ID number
• Your loan reference number (found on your dashboard)
• A clear description of your query

Your account dashboard

Log into your eKasi Pay Credit account to:

• View your loan balance and payment status
• Download loan statements
• Check your payment reference for EFT payments
• View your payment plan progress
• Read helpful articles about managing your finances

Important reminders

• Always use your official loan reference when making payments.
• Never share your login credentials or OTPs with anyone.
• eKasi Pay Credit will never ask for your banking PIN.

We value your trust and are committed to providing a professional, supportive experience.

For common questions, see our FAQs, or learn how to request a payment plan.