Requesting a Cooling Off Period

Under the National Credit Act you have the right to a cooling-off period, allowing you to cancel your loan agreement within 5 business days of signing, without penalty. To use it, email our support team with the subject "Cooling Off Period Request" and your details. If funds were paid out, you simply repay the principal — no interest or fees.

Requesting a Cooling Off Period

This right allows you to cancel the agreement within 5 business days of signing, without penalty.

How to request a cooling off period

1. Email our support team with the subject line: Cooling Off Period Request.
2. Include your full name, ID number, loan reference number, the date you signed the agreement, and a clear statement that you wish to exercise your cooling off right.
3. Our team will acknowledge your request within 1 business day.
4. If your request is within the 5 business day window, the agreement will be cancelled.
5. If funds have already been disbursed, you repay the principal amount (what you received) without any interest, fees, or charges.

Important points

• The 5 business day period starts from the date you signed the agreement, not the date of application.
• This right applies to all credit agreements under the National Credit Act.
• You do not need to provide a reason.
• Once the period has expired, the agreement remains in force and must be repaid according to the agreed terms.

If you are unsure whether you are still within the cooling off period, email us and we will confirm.

For other account help, see our FAQs or How to Contact Us and Get Help.