How to Set Up a Payment Plan on the Website

You can set up a payment plan through the eKasi Pay Credit website to split your outstanding balance into affordable monthly instalments. It starts with communication: let us know you are struggling, we enable the option, you pay a small deposit and sign a contract, then a debit order collects each instalment. Honour every payment.

How to Set Up a Payment Plan on the Website

A payment plan splits your outstanding balance into affordable monthly instalments. Here is how the process works step by step.

Step 1: Let us know you are struggling

Everything starts with communication. If you are having difficulty making your repayment, email our support team or reach out through your account so we can enable the payment plan option. We cannot help if we do not know there is a problem.

Step 2: Request to enable the payment plan

Once you have contacted us, we review your account and enable the payment plan feature. You will then see the option on your loan dashboard.

Step 3: Pay a small deposit

A small deposit is required to cover administrative fees and is deducted from your outstanding balance. You will see the amount before you confirm.

Step 4: Set up your plan

Choose your preferred term and review the monthly instalment. A debit order mandate is created to collect payments automatically, and you receive a contract to review and sign.

Step 5: Honour your payment plan

This is the most important step. If you honour the plan, you will not be reported to the credit bureau for this loan. If you miss a payment and the plan is dishonoured, your account may be reported to the credit bureau and escalated to collections.

Key points to remember

• A payment plan protects you from credit bureau listing — but only if you honour it.
• If your plan is dishonoured, the full outstanding balance may become due immediately.
• You can track your progress on your dashboard.
• If your circumstances change, contact us immediately — do not just stop paying.

It all starts with you letting us know when you have issues. We want to help, but we can only do that if you communicate with us.

See also How Payment Plans Work and Tips for Staying on Track.