How to Claim Your Refund

If you have overpaid or are due a refund, eKasi Pay Credit processes it once we have verified your identity and banking details — a legal requirement under FICA to protect you from fraud. Email our support team with the subject "Refund Request", your details, and the required FICA documents, and we'll process it to your own bank account.

How to Claim Your Refund

This identity and bank verification is a legal requirement under FICA (the Financial Intelligence Centre Act) to protect you and prevent fraud.

How to claim your refund

1. Email our support team with the subject line: Refund Request.
2. Include your full name, ID number, and loan reference number.
3. Attach FICA documents: a certified copy of your South African ID or smart ID card, and proof of residential address (not older than 3 months).
4. Attach account verification: a bank confirmation letter or recent statement showing your name, account number and bank name. The account must be in your name — we cannot pay refunds to third-party accounts.

What happens next

• Our team verifies your documents within 2–3 business days.
• Once verified, the refund is processed to the bank account you provided.
• You receive an email confirmation once sent.
• Allow 1–2 business days for the funds to reflect.

Important

• We will never ask for your banking PIN or online banking password.
• Make sure all documents are clear and legible.
• If anything is missing or unclear, we will request updated copies, which may delay the process.

For other account requests, see How to Contact Us and Get Help or our FAQs.