How to Update Your Cellphone Number

To update your cellphone number on your eKasi Pay Credit account, email our support team with the subject "Cellphone Number Change", your full name, ID number and new number, and attach a copy of your South African ID. For your security, we verify your identity before changing any account details. The process takes 1–2 business days.

How to Update Your Cellphone Number

For your security, we require identity verification before making any changes to your account details.

How to request a number change

1. Email our support team with the subject line: Cellphone Number Change.
2. Include your full name, ID number, and your new cellphone number.
3. Attach a copy of your South African ID or smart ID card so we can verify your identity.

What happens next

• Our team verifies your identity against our records.
• Once verified, your number is updated.
• You receive a confirmation email.
• The process typically takes 1–2 business days.

Important

• Make sure your ID document is clear and legible.
• Your new number must be a valid South African cellphone number.
• If you also need to update your email address, mention it in the same email.
• We will never call and ask for your password, PIN, or OTP.

For other account changes, see How to Contact Us and Get Help.