How to make a Credit Life claim

To make a credit life claim through eKasi Pay Credit, notify us as soon as possible — usually within 30 days of the event — then log in, open the loan with the active policy, and start a claim. Pick the claim type, capture the event details, add the claimant's details, upload the supporting documents, and submit.

How to make a Credit Life claim

If something happens that you believe is covered by your credit life policy, lodging a claim through eKasi Pay Credit is straightforward.

Step 1 — Notify us as soon as possible

Most insurers require notification within 30 days of the event. Even if you don't have all the documents yet, tell us first so the clock doesn't run out.

Step 2 — Open the loan in the portal

Log in to the eKasi Pay Credit portal and open the loan with the active credit life policy. Tap 'Start a Credit Life Claim'.

Step 3 — Pick the claim type

Death, Retrenchment, Permanent Disability, or Temporary Disability.

Step 4 — Capture the event details

Event date and a short description of what happened.

Step 5 — Fill in the claimant details

For a death claim this is the next-of-kin or estate representative. For all other claim types it is normally the borrower.

Step 6 — Upload supporting documents

The list changes based on the claim type (see the next article for the full checklist).

Step 7 — Submit

You'll see a ticket number and the claim will appear under 'My Claims' so you can track its status.

From there our team and the insurer take it from you. We'll be in touch if anything else is needed.

Prepare with Documents you'll need for a claim and see What happens after I submit a claim?